Customer service (Spencer) was very customer friendly and me feel that I can trust the service there in Kansas City. I always recommend INFINITI to anybody!
I've been searching high and low for a vehicle I could truly be happy with for over 3 years now. When I found one of the only 5 vehicles that matched all of the criteria I needed at this dealership 250 miles from home, I was ready to make the trip and hopefully finally make a decision I could be excited about! From the first experiences with the sales associate Ryan Rowley online, then in person, I knew they prided themselves on customer service and quality! I won't do business anywhere that I don't believe will meet that minimum expectations!! From the communication ...
Poula was great to work with! Was able to complete most of the process from home with everything going on. Always willing to answer and questions I had and went above and beyond in accommodating me every step of the way. 10/10 would recommend!
Very easy to set up my appointment, service was explained that would be performed, and the vehicle was completed on time. David Grooms always has a positive and professional attitude.
My wife and I were looking for a mid-sized SUV and were interested in researching the Inifiniti QX60. We are first time Inifiniti "lookers". We were met in the parking lot by Poula Fayek were had a very positive "looking and exploring" hour with him. They did not have the color exterior we were interested in, but he took the time to show us a vehicle that was just brought in off lease but was not ready to be sold yet. He took the time to explain its features and appointments and promised to call us when it was ready. ...
Ramez helped out deal go through fast and smooth. We were coming from out of town with 3 young children, and he was able to run our credit and get us all set up before we got there! When we pulled up, our car of interest was right out front ready for a test drive. He showed us to the awesome kids play room, and remained patient with our family as we took turns test driving and took our time making our decision. The whole staff was friendly and helpful from beginning to end. Thank you!
Ramiz was a pleasure to work with. Thank you.
Spence was so kind to me. He put my worry at ease. I was very worried there may have been something terribly wrong with my car, and he assured me it would be fixed, and my car is still under warranty, and would be covered. He listened to me describe in detail what my car was doing, and knew immediately what was going on with it. He put me in a loaner car that same day so I could get to work, and kept in contact with me about the status of my car. He was so kind, and had ...
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